Legal
Privacy Policy
How Inmate Essentials collects, uses and protects your personal information.
Effective Date: 3 July 2026
At Inmate Essentials, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when using our website.
Information we collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Phone number
- Postal or delivery address
- Billing information
- Order details
- Messages or enquiries you send us
- Technical information such as your IP address, browser type, and website usage through cookies or analytics services
How we use your information
We collect and use your information to:
- Process and fulfil orders
- Respond to enquiries and customer support requests
- Provide updates about your order
- Improve our website, products, and services
- Detect fraud or misuse of our website
- Comply with our legal obligations
We only collect information that is reasonably necessary for these purposes.
Prisoner information
Where an order includes information about a person in the custody of the New Zealand Department of Corrections (such as their name, prison location, or prisoner number), that information is used solely for processing and delivering the order. We do not use this information for marketing purposes.
Payment security
Payments made through our website are processed using secure third-party payment providers. Inmate Essentials does not store your full payment card details on our servers.
Marketing
If you choose to subscribe to updates, we may occasionally send information about new products, promotions, or business updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
Protecting your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure through appropriate physical, technical, and administrative safeguards.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Access and correction
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.
To make a request, please contact us using the details below.
Third-party websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact us
If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact:
This policy was last updated on 3 July 2026.