Group of prisoners sharing a table in the yard

Family Hub

Support for whānau on the outside.

Practical guides for staying connected while someone you love is inside.

Sending Mail

Standard letters can be posted to the prison's postal address with the prisoner's full name and PRN on the envelope. No stickers, glitter or perfume — the mail team will reject or hold anything decorative.

Sending Money

Deposits to a prisoner's trust account can be made by bank transfer through Corrections. Include the PRN as the reference. Money can be used for approved grocery items and authorised property purchases. Trust accounts are capped at $200 and spending is limited to $70 per week.

Visiting Someone

Every prison has its own booking system. You'll need photo ID and approved visitor status. Children can visit with a guardian in most prisons.

EPrisoner Guide

EPrisoner lets you email a prisoner — the message is printed and delivered by mail staff within 1–2 working days. Replies come via standard prison mail. The subject line must contain the prisoner's full name and PRN.

FAQ

Frequently asked questions